1. Scope

Applies to Rouge & Rebel sales and rental bookings online, via social media and in person. Nothing in this policy limits mandatory consumer rights.

2. Purchased Merchandise — Final Sale

All purchased merchandise is final sale for change-of-mind purposes. We do not offer returns or refunds for changed preferences, sizing selections, colour preferences or items no longer needed. Customers should review sizing and descriptions carefully.

3. Discretionary Exchanges

Exchanges may be considered but are not guaranteed. Eligible items should be unworn, unused, unwashed, unaltered, with original tags and proof of purchase, and free from odours, staining or other wear. Approval and availability are at Rouge & Rebel’s discretion; statutory remedies are not affected.

4. Incorrect or Defective Orders

Customers should contact us promptly about incorrectly supplied, defective or materially misdescribed merchandise, with order details and relevant evidence where practical. We provide the remedy required by applicable law.

5. Rental Booking and Payment

Standard rental duration: four calendar days, with exact dates/times on the confirmation. Full rental fee and refundable security deposit are due at booking. Taxes and extra charges are disclosed before confirmation.

6. Voluntary Rental Cancellations

Cancellation 14 or more calendar days before pickup/delivery: refund 75% of the rental fee. Cancellation 7–13 days before: refund 50% of the rental fee. Cancellation fewer than 7 days before: no discretionary rental-fee refund. The security deposit is refunded in full for a cancellation before handover, subject to applicable law. Statutory cancellation rights override these voluntary terms.

7. Rental Rescheduling

Rescheduling has no fee and requires written approval before the planned pickup/delivery, subject to garment availability. Until confirmed, the original dates continue. If unavailable, customer may retain the booking or cancel under the applicable cancellation terms.

8. Returns and Late Fees

All items and accessories must be returned by the booked deadline. No grace period applies. An unauthorized late return may incur CAD $10 for each additional 24-hour period or portion thereof, starting immediately after the deadline, subject to applicable law.

9. Cleaning and Damage

Standard professional cleaning is included. Normal wear and pre-existing damage are not charged to renters. Documented reasonable charges for customer-responsible excessive cleaning, loss or damage may apply under the Universal Rental Agreement.

10. Security Deposit

The refundable balance will be returned within five business days after return and inspection, subject to applicable law. Lawful deductions are itemized and explained. Business days exclude weekends and Ontario statutory holidays.

11. Refund Processing

Approved voluntary rental cancellation refunds are processed within five business days, or sooner if required by law, ordinarily to the original payment method where practicable.

12. Statutory Rights

Certain online-agreement failures, misrepresentation, supply delays, defects or other legal circumstances may give additional cancellation and refund rights. These always take precedence over a final-sale or rental term.

13. Contact

Website: comfy.kminternationaltrading.com

Phone: +1 647-614-6777

Address: 1235 Ashgrove Crescent, Oshawa, ON L1K 3A4, Canada

Email: info@comfy.kminternationaltrading.com

DRAFT FOR REVIEW — Complete bracketed fields, validate actual practices, and obtain Ontario legal review before publication.