1. Introduction

Rouge & Rebel respects customer privacy and handles personal information under applicable Canadian privacy law, including PIPEDA. This policy applies to website visitors, purchasers, renters, appointment bookings, and other customer communications.

2. Information We Collect

We may collect names, contact and delivery details; purchases, rentals, dates and transaction records; garment measurements and fitting preferences; payment transaction references and deposit information; customer messages; limited rental identity verification information where reasonably necessary; and website technical data and cookies where actually used.

3. Why We Use Information

We use information to fulfill orders and bookings, arrange fittings and deliveries, process payments and security deposits, send updates, manage legitimate rental-related concerns, provide service, maintain accounting records, comply with law, and send marketing only where permitted.

4. Consent

We obtain appropriate consent or rely on another lawful basis as applicable. Customers may withdraw consent where permitted, subject to legal and contractual restrictions, and unsubscribe from promotional communications.

5. Sharing and Cross-Border Processing

We do not sell customer personal information. We may share necessary information with payment processors, website and booking platforms, delivery providers, communications services and advisers. Service providers may operate outside Canada. [Developer to identify actual providers and countries, and confirm safeguards.]

6. Payments and Rental Identification

We collect only reasonably necessary rental verification information and avoid retaining identification copies unless justified and permitted by law.

7. Website Cookies and Analytics

The website may employ essential, analytics, or advertising technologies only as actually implemented. [Developer to specify tools, collection purposes, and any consent choices.]

8. Safeguards and Retention

We apply reasonable technical, physical and organizational safeguards suited to information sensitivity and restrict access to authorized personnel. We retain data as needed for identified purposes and legal obligations, then securely delete, destroy or anonymize it.

9. Access, Correction and Complaints

Customers may request access to or correction of their information, subject to applicable exceptions, and submit privacy complaints using the email below. We respond within the applicable legal timeframes. Unresolved matters may be raised with the Office of the Privacy Commissioner of Canada where applicable.

10. Privacy Incidents

We assess suspected incidents, contain and address them, and provide notifications, reports and recordkeeping as required by applicable law.

11. External Links and Changes

Independent third-party sites have their own privacy practices. We may update this policy and publish the current version with its effective date.

12. Privacy Contact

Website: comfy.kminternationaltrading.com

Business Location: Ontario, Canada

Email: info@comfy.kminternationaltrading.com

Privacy Officer: Business Owner – Rouge & Rebel