Universal Rental Agreement
1. Agreement and Scope
This single agreement governs all rented sarees, lehengas, gowns, dresses, designer garments, jewellery and accessories. Each booking confirmation forms part of the agreement and sets out the items, accessories, condition records, charges, refundable deposit, replacement values, pickup/delivery details and return deadline. Customers must be able to review and accept the agreement before committing.
2. Standard Rental Period
The standard rental period is four (4) calendar days beginning on the specified pickup/delivery date. Exact handover and return times are listed on the booking confirmation. Extensions require written approval and advance disclosure and agreement of any extension charge.
3. Full Payment and Deposit
Full rental fee and the applicable refundable security deposit are due at booking. Bookings are confirmed only after acceptance by Rouge & Rebel and receipt of required payment. The rental fee, deposit, taxes and extra charges are disclosed before checkout. The security deposit is separate from the rental fee.
4. Deposit Returns
The refundable balance will be returned within five (5) business days after the items are returned and inspected, subject to applicable law. Business days exclude weekends and Ontario statutory holidays. Deductions are limited to properly documented, legally permissible amounts, with an itemized explanation. No charge for ordinary wear or pre-existing defects.
5. Garment Care
Customers must use reasonable care. Without written permission, they must not cut, dye, permanently alter, wash, dry-clean, steam or iron items; use damaging pins or adhesives; remove embellishments; or transfer or sub-rent the items. Significant damage and loss must be reported promptly.
6. Cleaning and Normal Wear
Standard professional cleaning is included in the rental fee; customers need not clean items before return. Additional specialist cleaning charges may apply only when reasonable and legally attributable to excessive staining or customer-caused damage, with supporting details.
7. Damage, Loss and Replacement
Customers may be charged reasonable documented repair or replacement costs only when legally responsible, accounting for prior condition, age and actual loss. Replacement values are disclosed at booking. No duplicate recovery for the same damage.
8. Late Returns
No grace period applies. When the agreed deadline passes without an approved extension, a late-return fee of CAD $10 applies for each additional 24-hour period or portion thereof. The first $10 applies immediately after the deadline; another $10 applies when each next 24-hour period begins. Any fee is subject to applicable law and must be disclosed before booking.
9. Voluntary Cancellations
14 or more calendar days before pickup/delivery: 75% refund of the rental fee. 7–13 calendar days before: 50%. Fewer than 7 calendar days before: no discretionary refund of the rental fee. A pre-handover cancellation results in a full refund of the refundable security deposit, subject to applicable law. Approved voluntary refunds are processed within five business days or sooner if law requires. No term limits statutory cancellation or refund rights.
10. Free Rescheduling
No rescheduling fee applies. Date changes requested before pickup/delivery require written approval and are subject to availability. Until a new date is confirmed, original booking dates apply. If a requested date is unavailable, customers may keep their existing reservation or cancel under applicable rules.
11. Sizing, Fittings, Alterations
Customers should review garment measurements. Rouge & Rebel discloses known material fitting limitations. Permanent alterations are prohibited unless authorized in writing.
12. Pickup, Delivery and Inspection
Items and included accessories are identified in the booking confirmation. The parties may document condition and existing wear with written records and photographs at handover and return. Customers should promptly report undisclosed defects or missing accessories. Pre-existing damage and normal wear are not chargeable.
13. Ownership
Rental items remain the property of Rouge & Rebel or their lawful owners. Rental payment and deposits do not transfer ownership.
14. Online Booking and Agreement Copies
Where Ontario consumer-protection rules apply, required supplier details, charges, descriptions and cancellation terms are disclosed before agreement acceptance. Customers can review and correct errors and expressly accept or decline. A retainable copy of the agreement is provided within the legally required time.
15. Privacy and Disputes
Personal data is handled under the Rouge & Rebel Privacy Policy. Parties will attempt good-faith resolution. Mandatory consumer rights and remedies remain unaffected. Applicable Ontario and Canadian laws govern.
16. Customer Acceptance
Customer Name: [Recorded at Booking]
Booking Number: [Generated for Each Rental]
Customer Signature / Electronic Acceptance: [Recorded at Booking]
Acceptance Date: [Recorded at Booking]
17. Contact
Website: comfy.kminternationaltrading.com
Phone: +1 647-614-6777
Address: 1235 Ashgrove Crescent, Oshawa, ON L1K 3A4, Canada